Contact
Have a question about our apps, interested in a partnership, or need technical support? We’d love to hear from you.
Contact Information
Live Chat (Fastest)
Open any of our apps in your Shopify admin and use the in-app chat. You’ll talk directly to the development team.
Location
Netherlands (CET timezone)
Response Time
Most inquiries answered within minutes during business hours. Evenings and weekends may take a few hours.
Send Us a Message
Frequently Asked Questions
What is the fastest way to get support?
Use the live chat inside any of our Shopify apps. You will talk directly to the development team, not a call center.
How quickly do you respond?
Most messages are answered within minutes during business hours (CET timezone). Evenings and weekends may take a few hours.
I want to become a partner. How do I apply?
Send us an email at [email protected] with your app name and Shopify App Store link. We review every application.
I am having a technical issue with one of your apps. What should I do?
Open the app in your Shopify admin and use the live chat. If you cannot access the app, email us with your store URL and a description of the issue.
Are you working on new apps?
We are always improving our existing apps and exploring new ideas. If you have a suggestion, we would love to hear it.
Where is Craftshift based?
We are based in the Netherlands (Europe). Our team operates across multiple time zones.